Frequently asked questions

GC Scientific is an ordering portal and practice support company for licensed practitioners. Practices order patient-specific compounded medications from licensed partner pharmacies in one place, and can add practice support services separately.

No. GC Scientific does not compound, dispense or prescribe. Every prescription is compounded, labeled, dispensed and shipped by a licensed partner 503A pharmacy, which is the pharmacy of record for that prescription.

A licensed partner 503A compounding pharmacy that is licensed for the patient's state. When more than one partner offers the same compound, the portal shows every option side by side so the prescriber can choose. Pharmacy names are shown to approved practices inside the portal. See the pharmacy network.

We use MD Integrations (opens in a new tab) for our provider network. Practices with their own licensed prescribers order directly through the portal.

Licensed practitioners and the practices they work in. GC Scientific opens an account once the practice and its licensure are verified; accounts are never created by self-service. The platform is not for patient use.

Complete the provider onboarding application. We verify the practice and its prescribers, then open the account and the catalog. If you would rather talk first, request a consultation.

Staff can prepare an order, and a licensed prescriber at the practice authorizes and submits it. Each prescription goes to the dispensing pharmacy, which compounds it after accepting the prescription and ships it to the practice or directly to the patient, as the prescriber chooses. Tracking appears on the order in the portal once the pharmacy ships.

Patient-specific compounded medications from partner pharmacies. No product is listed without an approval record and a dated source document from the pharmacy. Office-use stock orders are not available. Approved practices see the full catalog, with their prices, inside the portal. See medications.

No. Compounded medications are not FDA-approved and are not generic versions of brand-name drugs. A licensed prescriber decides whether a patient-specific compounded prescription is appropriate, subject to applicable compounding requirements. See compliance and quality.

Orders ship within the United States only. Each pharmacy ships only to states where it holds the license to do so, and the portal checks every shipment's destination before an order can be submitted. The pharmacy network page shows coverage by state.

When GC Scientific handles patient information for a practice, it does so as a business associate of that practice under HIPAA. A practice sees only its own patients, orders and invoices, enforced at the database level. Practices that need a business associate agreement can put one in place before submitting patient information. Please never send patient information by email or through the public forms on this site. See the privacy policy.

Prices in the portal are the practice's prices at the time of the order. Every charge, including shipping and any supplies, is shown before an order is submitted, and an invoice is issued for each order. Medication, shipping, supplies and practice support are always separate lines; practice support plans are billed monthly on their own invoice.

A prescription can be cancelled at no charge until the pharmacy begins compounding it. Compounded medication is made for one named patient, so it cannot be returned once dispensed. If a shipment arrives damaged, is lost, is dispensed incorrectly, or arrives outside its required temperature or dating, tell us within 7 days of delivery and we arrange a replacement or a refund; approved refunds are issued within 5 to 10 business days. See cancellation and refunds.

Yes, as a separate service. Practice support plans are month to month with no minimum term and are billed on their own invoice, never as part of a medication charge. Clinical decisions stay with the practice's own licensed providers.

Email contact@gcscientific.com, Monday to Friday, 8:00 AM to 6:00 PM ET. Practices with an account can also use Message Your Team inside the portal. See contact.